Refund policy

At Ashika Naturals, customer satisfaction is important to us. Due to the nature of skincare and beauty products, we do not accept returns or exchanges once an order has been delivered, except in cases where the item is damaged, defective, or incorrectly delivered.

Non-Returnable Products

For hygiene and safety reasons, all skincare and beauty products are non-returnable and non-exchangeable once delivered.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during shipping
• Defective upon arrival
• Incorrectly delivered

Please contact us within 48 hours of delivery by emailing support@ashikanaturals.com with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

You do not need to mail the damaged or incorrect item back to us to receive your refund or replacement.

Our support team will review your request within 2 business days. If your claim is approved, we will provide either:

• A replacement product at no additional cost, or
• A full refund to your original payment method.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us:

Email: support@ashikanaturals.com

We are committed to providing the best possible shopping experience and will work to resolve any genuine order issues promptly.